How should I clean my bathroom?

We recommend using a clean, soft, damp cloth to gently clean wooden fronts, plastic front panels and varnished front panels as well as bodies. Particularly stubborn stains can be removed with warm soapy water without leaving any residue. Then polish the surfaces dry. Stains should generally be removed immediately. As a general rule, cleaning products containing alcoholic substances should not be used on acrylic front panels.

Cleaning the mirror and glass surfaces
We recommend using a clean, soft, dry cloth to clean mirrors and glass surfaces. Stubborn stains, such as grease, cosmetics residue, etc., should be removed immediately and then wiped with soapy water and a chamois leather. Please ensure no drip residues remain on the edges and behind the mirror. Glass cleaners are not suitable for cleaning mirrors!

Care instructions for mineral marble washbasins
A clean, soft, damp cloth (not a microfibre cloth!) is all that is needed for cleaning. For heavy soiling, please use a mild liquid cleaner (without alcohol and scouring), e.g. vinegar-based cleaner and warm water. Please ensure the water temperature does not exceed 65°C. Spilled substances should be removed immediately. Problem stains can be removed with nail polish remover. To maintain the gloss of the mineral cast surface, we recommend applying high-quality car polish from time to time and repolishing, e.g. SONAX Xtreme Polish & Wax. Do not use drain cleaner with sodium hydroxide.

Temperature stress
The quality-inspected mineral marble washbasin has been tested in endurance tests (water temperature thermal shock from 10°C to 65°C) and meets the requirements of DIN 14688. You should not let water over 65°C flow into the basin for extended periods.

Hair dyes/washing laundry:
Be careful when using hair dyes. Some agents are so aggressive that traces cannot be removed. Doing laundry in the basin is not recommended, as the colours from the clothing may settle and permanently damage the basin. This may also lead to scratches caused by buttons and zips.

The mineral marble washbasin must be mounted on a washbasin base cupboard. Irregularities in the lower, inconspicuous area (after assembly is completed) is due to the nature of production and the material itself and does not justify a complaint.

Improper use of abrasive cleaners, exposure to sharp, scratching or abrasive objects, or prolonged exposure to dyes may damage the surface (gel coat). These scratches or dye marks can be corrected in a manner similar to car maintenance. This means that these marks can easily be removed using a conventional polish (M 100) and polishing wool. In the event of substantial damage, the area should first be prepared with a wet abrasive (from course to fine!) Cigarettes left on the washbasin for prolonged periods can yellow the gel coat. This yellowing is superficial and can also be removed using the same technique.

Care instructions for glass washbasins:
Since our glass washbasins have smooth surfaces, they are very easy to clean. For everyday care, simply wipe with a damp cloth and appropriate glass cleaners. Then wipe with a dry, lint-free cloth. Never clean the washbasin with an abrasive cleaning agent or with the abrasive side of sponges, as this will damage the surface. Glass is sensitive to high thermal stress, so never place frozen drinks or hot dishes and pots on it. The resulting material stress may cause the glass to break.

Care instructions for ceramic washbasins
To remove lime we recommend using an acidic cleaner (pH 1-4), for example, vinegar-based cleaner. Acetic acid not only removes limescale, it is also easily biodegradable. The harder the water, the more cleaning agent should be used. We recommend using a detergent-based cleaner to stains caused by grease. Mould stains can be removed with chlorine-based, alkaline bathroom cleaners. Please be sure to follow the manufacturer's instructions.

Care instructions for Krion washbasins
The semi-gloss surface of the Krion washbasin is easy to clean. Use circular motions for optimal results and spread detergents e.g. scouring agents (e.g. Viss, Vif) over the entire area. To keep the surface smooth it should be cleaned every day using a damp cloth. For daily cleaning, use a damp cloth and a soft detergent on any spots. Wipe down with a damp cloth and dry the surface with a towel. For stubborn stains and dirt, apply a soft cleanser with micro particles (e.g. Viss, Biff) with a damp sponge (e.g. a Scotch Brite) and rub in using circular motions. Repeat the process and finally clean the surface next to the stains for a uniform, smooth result. Wipe down with a damp cloth and dry the surface with a towel.


How long is the delivery time?

The average delivery time for trade is generally between 4 and 5 weeks (not including company holidays). Once internal processing time is taken into account, you can usually assume it will take 5-6 weeks. However, this is not a binding commitment. For more specific information, please contact a Pelipal business partner directly.

I need some RAL colour details for my design!

Our colours are not based on RAL colour tones! We are happy to provide you with our own samples in order to facilitate a colour comparison. Please request them from our specialist dealer or fill out a Contact formand send it to us.

Where can I find samples for my plans?

Our specialist retailer has numerous samples at its disposal and should therefore be your first port of call. However, we are also happy to send you the desired sample directly as well. Please fill out a Contact form with your full address, the collection and your desired décor. The rest of your order will be handled by our authorised specialist retailer.

I wish to make a complaint! Who should I address this to?

If you are worried about a flaw of your product, please contact the specialist dealer from whom you bought the product originally. Your specialist dealer is your contact and will gladly deal with all your questions or complaints. Our specialist retailers are trained and have full authority. For logistical reasons, Pelipal cannot handle complaints directly.

Where can I order Pelipal replacement parts?

Pelipal replacement parts can only be ordered from the designated specialist dealer. It is generally best to contact the retailer from whom you bought the product in the first place. Acquiring the parts directly from Pelipal is therefore not possible.

Is it possible to make direct purchases?

Pelipal relies on strong partnerships withspecialist dealers. Our contract retail partners receive continuous training. Let one of our dealers advise you comprehensively and all your questions will be answered in a personal talk.
This does however mean that a direct sale via Pelipal is not possible.